Enabled Superior and Effective Technology
BLACKbox product secured the client’s business operations from data loss, leakage, theft as well as recovering from accidental or intentional information deletion and ransomware.
About Client:
The client is a well-known Chartered Accountant company with two businesses. One of its businesses is Knowledge Process Outsourcing (KPO), which offers Accounts Process Outsourcing Services to clients in the United Kingdom (UK) as well as Middle Eastern Countries. The client is credited to have put Vadodara as a KPO destination on the world map.
The other business of the client is a conventional Audit Service firm intended to their customers in the cities Vadodara, Anand as well as Ankleshwar. The client is a loyal BLACKbox customer and uses the technology for both of its businesses.
Executive Summary:
For the client's KPO service business, BLACKbox technology is a mandatory and significant investment. This is because Chartered Accountants are entrusted with all their data by their customers. While running a KPO business, the client is subjected to most stringent Data Loss, Leakage, and Theft Prevention Policies by global customers, and this company follows all the needed security and safety processes as well as procedures involving BLACKbox product.
For their Audit Service Firm, investment in BLACKbox is due to adherence to Code of Ethics and Conduct stipulated by ICAI (Institute of Chartered Accountants of India), which mandates non-negotiable maintenance of confidentiality in regards to client's business and personal data. In India, the status of and expectations from CA by the businesses very diversely handle, primarily when they serve small companies that fall in the range of 10 CR to 100 CR turnovers. In this category of business set-ups, everything has relied on the CA firm. They keep their books, feed data to accounts software, file IT returns on customer's behalf from their office, exchange entire accounts data on the Pen Drives, file GST returns, issue inventory/valuation certificates, prepare project reports for banks, and all activities related to Accounts & Finance.
Here, the safety of all business data, sales, procurement, costs, salaries, inventory, assets, liabilities data of a customer goes to and fro to Chartered Accountant firm's office. In this situation, the significant responsibility involving the confidentiality of the data is right in the responsible hands of the CA firm.
And this is the reason why the client opted for BLACKbox in their Audit Firm. After implementing BLACKbox, the company stakeholders feel like an empowered custodian of their clients' private data as well as confidential information. The BLACKbox technology is safe and secure from loss, leakage as well as theft, which assisted the client in multiple ways in their business operations.
Challenges Faced By The Client:
The client, which is from the Chartered Accountant community, faced multiple challenges dealing with client's confidential data and private information. They used digital signatures on USB ports, and most of their clients send data mainly by pen drives. So, these mandates need them to keep their USB ports open. Many times this led to a severe threat of data leakage as well as theft.
Sometimes, many junior students working in their offices as Articles accidentally or intentionally deleted the vital data. This scenario caused multiple business and operational issues. Also, these articles many a time use their own laptops, and so the company was likely to open to security attacks by ransomware.
How BLACKbox Assisted the Client:
With BLACKbox features and functionalities, the client can now effortlessly allow inward only data from USB, which solved the problems of using pen drives as well as usage of digital signatures through the USB port. Also, the feature to use the digital signature without allowing the USB port to copy data on the pen drive is highly effective for the company operations.
The Active Recycle Bin feature, which restores deleted data as well as tags that figures out who deleted the data, is highly useful for the company. They use it at least ten times a month to maintain and sustain their business continuity.
BLACKbox's Vault and Workspace feature help the company when their articles or other staffs use their own laptops by safeguarding the company's security from ransomware. The company never lost data because of the BLACKbox technology for BYOD (Bring Your Own Device) laptops used by their article juniors, securing their company data on their respected laptops.
Solution Results:
BLACKbox assisted the client with Data Leakage Prevention through USB. The product also helped the client with Data Loss Prevention by enabling recovering from accidental or intentional data deletion, ransomware as well as disaster. This list covered and is applicable for all devices such as servers, laptops, mobiles, tablets, desktops for Information Security and Data Protection Practices.
At present, the client's IT team is exhaustively using all the features and functionalities of the BLACKbox tool as a product. All these features and functionalities make the company's data security as well as safety to another level.
Words from the Client:
"We Chartered Accountants are entrusted all their data by our customers. I have seen both sides of the coin. While running a KPO, we are subjected to the most stringent Data Loss, Leakage, and Theft Prevention Policies by our overseas customers, and we do it. Our Indian customers, especially SMEs, do not subject us to such policies. However, we are morally responsible for making the investment in our IT infrastructure to be an honest custodian of their data. I am so professionally satisfied to have done it for my customers. I hope the new privacy law will sensitize everyone on the importance of Data Privacy and Confidentiality."
He further added that "After implementing BLACKbox, I feel like an empowered custodian of our clients' data. It is safe from loss, leakage, and theft. Even I have recommended it to most of our clients. Just like a "Body Guard" is to a celebrity, BLACKbox is a "Data Guard" to a business."
