There is no limit on the size of the file that can be backed up. It depends on the processor bits and the network connectivity while the backup is in progress. BLACKbox processors are 64-bit processors.

BLACKbox data can be backed up on a NAS device in LAN, external hard disk or on any cloud storage.

No. None of the BLACKbox solutions provide an image backup feature.

Backup of specific folders mapped with the BLACKbox agent will be automatically taken either on the BLACKbox device itself or on the BLACKbox cloud.

Scheduled backup of SQL database in .bak format should be configured in SQL server for SQL data backup. Thus, SQL backup in .bak format will be stored in a specified folder on the server. These folders can then be mapped with the BLACKbox agent for backing up the .bak files in the BLACKbox hardware or the cloud.

If specific folders on the NAS storage are mapped with the BLACKbox agent, then the backup of those specific folders can be taken on the BLACKbox hardware or BLACKbox cloud backup (DCDR).

The following types of data backup options are available in BLACKbox:
1. Full Backup
2. Incremental Backup
3. Versioned Backup

For taking backup of web-based cloud applications like CRM and ERP, we need FTP access to the folder in which the database backup of CRM and ERP is stored regularly by the cloud service provider.
On receipt of the FTP credentials, BLACKbox can transfer the backup of the database stored in the FTP root folder to the local folder.

Yes. BLACKbox agent will create one offline secured folder on the user’s local computer system and harden the device such that the user will work in that secured folder only and will not be able to save data anywhere else on his computer.
This secured drive will be mapped with the cloud service (need to pre-install with the user’s login credentials). So when the internet is available, the backup of this particular offline secured folder will be taken on the cloud subscribed to.

To ensure 100% safety, data residing on BLACKbox should be backed up on any other device in LAN (NAS or external HDD) or on the BLACKbox cloud.

BLACKbox is not a Document Management System. Versions of a file can be maintained in softwares like MS office. But, BLACKbox can take daily versions of all the files, irrespective of the file type, if the versioned backup is configured.

The number of end of day file versions that should be retained can be configured in BLACKbox.

BLACKbox has an inbuilt backup system, and half of the storage is reserved for backup (for models equipped with BLACKbox hardware). So, if the hard disk crashes temporarily, the backup can be transferred to the primary chamber on the new hard disk (the old hard disk will be replaced if it is under warranty), and the users can continue with their work.
In case of a complete hardware crash, data can be restored from the cloud if the cloud backup of BLACKbox, i.e. DCDR, is subscribed to.
BLACKbox also has a twin device model which supplies twin devices with “breath on breath” technology (high availability). Twin Device models provide real-time hardware failure redundancy by syncing the secondary device with the primary device on a real- time basis. The second device is up and working as soon as the first device crashes. This can be opted for if business continuity cannot be compromised even for a second.

OneDrive cloud backup transfer can happen in the background. But, OneDrive is a per-user cloud solution. So, if OneDrive is subscribed to, then user-wise data backup can be configured. But, if you want to take the backup of the entire BLACKbox on one drive, it will not be allowed by Microsoft.

Yes, it is possible to do so whenever there is internet connectivity at the branch office. A minimum 100 MBPS leased line at the head office and 20 MBPS leased line at each branch office is required.

None of the BLACKbox solutions provide an image backup of the system. BLACKbox can take the backup of application data only.

In the case of single device deployment, periodic backup can be set up between the primary chamber and the hidden chamber. But, in the case of a twin device model, sync is real-time.

There are two possibilities:
A. If the BLACKbox is deployed on-premise and the user is in LAN, he will never be able to save any files on the local computer. So there is no question of deleting the file from the local computer. If the user is working remotely and enabled with an offline secured folder created by the BLACKbox agent, it will be backed up if the customer subscribes to the DCDR cloud backup service. This data can be recovered from the cloud backup if the computer is online and the last cloud backup is successful. This can be checked on the cloud backup dashboard.

B. If the BLACKbox OneCloud is subscribed, every user will be enabled with an offline secured folder created by the BLACKbox agent. It will be automatically backed up on the cloud if the computer system is online. The data in the offline secured folder of the computer with BLACKbox agent will be backed up on the cloud and can be recovered from the cloud backup if the computer is online and the last cloud backup is successful. This can be checked on the cloud backup dashboard.

BLACKbox does not provide a DR solution. BLACKbox takes the backup (full, incremental, and versioned) of the data on itself (hidden chamber), 3rd party device (if provided), or on the cloud (if subscribed). The data and user configuration are restored if a disaster or hardware failure occurs.

Yes. If protocol specifications for the required cloud service are shared, Synersoft can configure the backup if protocols are permitted.

The average time taken by BLACKbox to take the backup depends on the data size. Usually, it takes 30 minutes to 4 hours.

Not recommended. BLACKbox device when the user is connected to VPN or LAN. This is not recommended option. It depends on the time duration for which the user is connected to VPN or LAN. If the backup is not completed during that time duration, the backup will fail. Also, if the bandwidth of the network in which the BLACKbox device is hosted is not enough, the backup will fail. STPL does not recommend this option.

A. It is not advisable to keep local drives open as it will seriously compromise data centralisation. Data will be scattered and duplicated. By enforcing the forced centralization policy of BLACKbox, users will be required to work in a central location only, and it will not be scattered and duplicated. Also, taking the backup of the entire hard disk of the users will slow down the PC, and the backup agent will have to scan the entire hard disk of the system.

B. It is also not advisable to take the backup of local drives, as when the backup job is fired by an agent from the user’s machine, it will use LAN. When it happens from so many user’s systems, it can choke the network and slow down everything.

C. It is also not advisable to take a backup from the user’s hard disk because the backup will fail when the user shuts down the PC when the backup is in progress.

We recommend using the forced centralisation policy of BLACKbox to avoid data scatteredness and better data protection from loss.